ggsolt Privacy Policy – How We Keep Your Data Safe

Introduction

Ggsolt (ggsolt.app) takes your privacy seriously. This Privacy Policy ("Policy") explains how ggsolt collects, stores, and uses your personal information. By using the ggsolt website, app, or any of our services, you agree to this Policy.

We wrote this policy in plain, straightforward language with our users in Bangladesh in mind. No legal jargon — just a clear explanation of what we do and why.

What Information Do We Collect?

Ggsolt collects different types of information for different purposes. Details are provided below:

Information Collected at Registration

• Full Name & Date of Birth
• Email address and mobile number
• Username & password (stored in encrypted form)
• Residential address (for KYC verification)

Information Collected for Identity Verification

• Copy of national ID card, passport, or driving license
• Proof of address document (e.g., utility bill)
• Proof of payment method (mobile banking or bank statement)

Automatically Collected Information

• IP address and device type
• Browser & operating system information
• Time spent on site and pages visited
• Gaming Activity & Transaction History

How Do We Use Your Information?

Ggsolt uses your information only for legitimate and necessary purposes. Your data is never used for anything beyond the following:

• Account Management: For account creation, login, and security verification.
• Transaction Processing: To ensure deposits and withdrawals are processed securely.
• Customer Support: To respond to your questions and resolve any issues.
• Legal Compliance: For compliance with AML (Anti-Money Laundering) and KYC regulations.
• Responsible Gaming: To identify and support problematic gaming behavior.
• Service Improvement: To further improve the performance of our website and app.
• Promotional Communications: Only to inform you about bonuses and offers, provided you have given your consent.

Is Data Shared With Anyone?

Ggsolt does not generally share your information with third parties. However, sharing may occur in certain specific circumstances:

• Payment Processing: We share limited data with our authorized payment partners solely to process transactions securely. These partners are contractually required to uphold the same privacy standards we do.
• Game Providers: Game providers such as Evolution Gaming and Pragmatic Play may receive limited technical data — solely for the purpose of delivering their gaming services.
• Legal Obligations: We may be required to provide information in response to lawful orders from courts or government authorities.
• Fraud Prevention: Information may be shared with regulatory authorities in connection with investigations into money laundering or fraud.

Even when data is shared in the cases described above, only the minimum necessary information is provided. ggsolt exercises care in selecting third parties and works exclusively with trusted, vetted partners.

Cookie Policy

The ggsolt website and app use cookies and similar technologies. Cookies are small data files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required to maintain your login session and keep the site secure — the site cannot function properly without these.
• Performance Cookies: To understand which parts of the site are most used — helping us improve our services.
• Preference Cookies: To remember your language preferences and settings.

You can disable cookies through your browser settings. Note that doing so may affect the functionality of certain site features.

Data Security Measures

Ggsolt uses internationally recognised security technology to protect your data. Our security infrastructure is regularly updated and tested.

• SSL/TLS Encryption: All communications on the website and app are encrypted with 256-bit SSL.
• Password Hashing: Passwords are never stored in plain text — only encrypted hashes are kept.
• Two-Factor Authentication (2FA): Suspicious login attempts may trigger additional verification.
• Firewall & DDoS Protection: Advanced security measures at the server level.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Restricted Access: Only authorized personnel are permitted to access the information they need.

How Long Is Data Retained?

Ggsolt does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account data: for the duration the account is active, plus 5 years after closure.
• Transaction records: typically 5–7 years, as required by law.
• KYC documents: up to 5 years after account closure.
• Gaming history: for the full duration of an active account.
• Cookie data: typically 30 days to 1 year.

After the retention period, data is securely deleted or anonymized so that no individual can be identified.

Your Rights

As a ggsolt member, you have certain important rights over your own data:

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

Protection of Minors' Data

Ggsolt is strictly for individuals aged 18 and above. We do not knowingly collect information from anyone under 18.

If a minor is found to be using ggsolt, their account will be closed immediately and any collected data will be deleted.

If a parent or guardian suspects their child is using ggsolt, please contact our support team immediately.

Policy Updates

Ggsolt may update this Privacy Policy from time to time. Members will be notified of significant changes via email or through the platform.

Continued use of ggsolt after any changes takes effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us: